KCKPL AS/Ref E-Mail Reference and Referral Service

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KCKPL Adult Services/Reference Department

E-Mail Reference and Referral Service

What When E-mail Form Postal Addresses

What is it?

The KCKPL online reference service allows you to send our library staff reference questions by e-mail. We can provide a brief factual answer to a specific question or refer you to materials that may be of help. We are not able to provide indepth research through this service. Because of the complexity of genealogy research, we only accept these questions by regular mail. All questions will be treated with strict confidentiality.

When should I expect a response?

Our Adult Services staff members answer these questions in addition to handling their regular duties. You should receive an acknowledgment of your question within 24 hours, but we may not be able to handle all the questions we receive in a day. All questions will be reviewed and those that are accepted should receive an answer or status report within 48 hours. For better service staff may in some cases reply with a request for clarification.

Our Reference Question Mailbox is checked once a day. Questions are read and reviewed, and accepted questions will be answered or referred to another staff person with more expertise in a particular subject area. Staff will respond with a brief factual answer or a referral to other sources that may be of help.

E-Mail Question Form

What is your name? (required)

What is your e-mail address (required)

Where do you live (city/state) (required)

Type of answer preferred Brief factual answer
Ideas for sources to consult for your research

Will you use this information for a school assignment? Yes No

I won't need this information after (mm/dd/yy) (required)

Tell us your question. Please use complete sentences and be as specific as possible. Tell us what you already know about your subject or question. The more information you give us, the better our response will be.

The following information is for statistical purposes only. We appreciate your cooperation.

Are you a Kansas resident? Yes No

If you are a Kansas resident, what is your school district number?

Have you used our E-mail reference service before? Yes No

Do you have a KCKPL library card? Yes No

Please use the form whenever possible. It ensures that we have all the information needed to answer your questions. If your browser does not accept forms, send your questions to: refinfo@kckpl.lib.ks.us, including all the information asked for on the form.

Questions can also be sent through the United States Postal Service:

General Reference Questions:

Reference Department
625 Minnesota Avenue
Kansas City, Kansas 66101

Genealogy Questions:

Georgia Murphy
625 Minnesota Avenue
Kansas City, Kansas 66101

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Last update February 6, 2003
Š1999 Kansas City, Kansas Public Library
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E-Mail Question Form
What is your name?	(required)
What is your e-mail address	(required)
Where do you live (city/state)	(required)
Type of answer preferred	Brief factual answer Ideas for sources to consult for your research
Will you use this information for a school assignment?	Yes No
I won't need this information after (mm/dd/yy)	(required)
Tell us your question. Please use complete sentences and be as specific as possible. Tell us what you already know about your subject or question. The more information you give us, the better our response will be.

The following information is for statistical purposes only. We appreciate your cooperation.
Are you a Kansas resident?	Yes No
If you are a Kansas resident, what is your school district number?
Have you used our E-mail reference service before?	Yes No
Do you have a KCKPL library card?	Yes No